Privacy Policy for BharathGo
Your privacy is important to us at BharathGo (referred to as "BharathGo," "we," "our," or "us"). This Privacy Policy describes how we gather, use, share, and safeguard your personal information when you engage with our services, including our website and mobile app (together referred to as the "BharathGo Platform"). This policy also covers any communication you may have with us offline, including phone calls or emails.
By using the BharathGo Platform or our services, you agree to follow the terms of this Policy, so please read it carefully.
User Consent
When you use the BharathGo Platform or our services, you give your consent for us to collect, use, and share your information as explained in this Policy. If you do not agree with any part of this Policy, please stop using the BharathGo Platform.
What Information We Collect
Personal Information
This includes your name, email address, phone number, address, gender, date of birth, profile photo, and payment information. You provide this information when you create an account or update your profile.
Saved Information
We store details like your phone number, address, and billing information to make future transactions easier
Verification Information
If you're a driver ("Captain") or a rental provider ("Vendor Partner"), we collect additional details such as identification documents (Aadhaar, PAN, driving license), location data, and vehicle details.
Transaction and Location Data
We track your trips, including pick-up and drop-off locations, distance traveled, and payment history.
Device Information
This includes data like your device's IP address, model, operating system, and screen usage.
Health Information
If you're a driver, we may collect health-related information, such as vaccination status, to ensure the safety of our customers.
How We Use Your Information
How We Use Your Information
- Create your account and verify your identity
- Monitor your usage of our services to enhance and refine them
- Send necessary communications, such as service updates or account verification messages.
- Show you relevant options (like nearby drivers) based on your location.
- Ensure safety and security by detecting fraud and preventing abuse.
- Adhere to legal requirements and respond to requests from government agencies.
- Offer promotions and special deals based on your use of the BharathGo Platform.
When We Share Your Information
With Drivers or Rental Partners
We share your contact details and pick-up location with the driver or partner providing your ride or rental.
Service Providers
We work with third-party providers to help us offer our services, such as hosting the app, processing payments, or performing background checks.
Marketing and Promotions
If you choose to participate in any promotions or contests, your information may be shared with partners for those specific activities.
Legal Requirements
We may share your information to comply with laws, respond to legal requests, or protect the safety of our customers and the public.
How We Protect Your Information
We use security practices like encryption and firewalls to protect your data. However, no system is 100% secure, so we cannot guarantee that unauthorized parties will never be able to access your information.
Managing Your Account and Information
You are responsible for making sure your information stays up to date. You can update or delete your personal information by contacting us or through the app. If you wish to stop using our services, you can request to close your account. We retain your information for a limited time after account closure for legal or business purposes, after which it may be anonymized or deleted.
Policy Updates
We may revise this policy from time to time to account for updates in our practices or changes in legal requirements. If any major changes are made, we’ll let you know via email or a notification on the app.
Address
G13, Amrutha Ville, opposite Yashoda Hospital Road, Raj Bhavan Rd, Somajiguda, Hyderabad, Telangana 500082
Phone
: 6303548105